Emrick Analytics · Leadership Decision Support
Radiology Patient Experience Dashboard
Illustrative planning data, 2020–2026
Executive Overview
Monitor satisfaction trajectory, response volume, and the principal operational signals that influence patient experience.
● Leadership view
Composite satisfaction trend
Illustrative annual movement from 2020 through 2026.
2020–2026
Highest-leverage drivers
Actionable process signals for daily management.
93.3%
89.7%
84.9%
82.6%
Modality Performance
Use modality-level variation to distinguish workflow problems from broad organizational experience patterns.
Current planning year
| Modality | Composite | Median wait | Dissatisfaction | Status |
|---|---|---|---|---|
| MRI | 89.1% | 28 min | 5.2% | Watch |
| CT | 91.4% | 21 min | 3.6% | Strong |
| Mammography | 92.6% | 19 min | 2.9% | Strong |
| Ultrasound | 90.8% | 24 min | 4.0% | Stable |
| Radiography | 88.3% | 17 min | 5.1% | Watch |
| Nuclear medicine | 87.6% | 35 min | 6.6% | Priority |
Experience Domains
Domain scoring identifies the operational handoffs most likely to improve the total experience score.
Actionable detail
Patient journey domains
Current planning-year performance.
88.1%
84.9%
93.3%
89.7%
87.2%
82.6%
Equity lens
Check whether service reliability varies by patient group and location.
88.6%
90.7%
91.2%
90.5%
87.9%
Operational Drivers
Connect operational execution with what patients actually experience during the imaging encounter.
Daily management
Reliability checks
Use in morning huddles, daily site management, and weekly modality reviews.
76%
69%
83%
Management question
What would explain an acceptable metric with a poor patient rating?
Patient experience reflects more than elapsed time. A short queue without communication, a technically successful MRI without a comfort pathway, or a fast report without a results plan can all create avoidable dissatisfaction.
Predictive Simulator
Test how practical workflow and communication improvements could influence experience outcomes. This is an illustrative scenario model, not a validated clinical prediction model.
Scenario only
Intervention assumptions
Adjust the controls to test a combined improvement scenario.
Modeled outcome
Transparent additive scenario calculation.
Voice of Patient
Qualitative comments should validate quantitative patterns and trigger immediate service-recovery activity where appropriate.
Comment themes
“The visit was efficient. A clearer update on the short delay would have made it excellent.”
“Professional, respectful, and very reassuring from start to finish.”
“The scan experience was good, but I did not know when to expect the results.”
Improvement Playbook
Select one accountable intervention at a time, define its operating behavior, and remeasure the effect after a short implementation cycle.
Owner-assigned
“The technologist explained each step and kept me informed throughout the examination.”