Designed by Kelly Emrick, DHSc, PhD, MBA
Leakage Recovery Simulator
Input your hospital’s system metrics below to predict revenue capture based on strategic improvements in Access, Network Alignment, and Patient Experience.
STEP 1 System Inputs
STEP 2 Improvement Strategy
Adjust sliders to simulate implementation intensity.
Impact Weight: High (45%)
Impact Weight: Medium (35%)
Impact Weight: Moderate (20%)
Projected Revenue Recovered
$0 M
New Capture Rate
70.0%
*Projections based on weighted industry benchmarks for impact of intervention types.
Tactical Playbook
Centralized Scheduling
Implement a single number/hub for all referrals to eliminate the “referral black hole” and ensure loop closure.
The “7-Day Promise”
Guarantee specialist availability within 7 days for new referrals. Requires holding “Fast Track” appointment slots.
Online Self-Scheduling
Allow patients to book directly via website/app. Competitors like ZocDoc capture leakage here.
Provider Scorecards
Share quarterly reports with employed physicians showing their specific out-of-network referral patterns.
EMR Directory Cleanup
Ensure the default specialist list in the EMR prioritizes in-network providers at the top of the search.
Referral Coordinators
Embed staff in high-volume PCP offices specifically to handle the authorization and booking of referrals.
Cost Estimation Tool
Provide out-of-pocket cost estimates pre-service. Reduces “shopping” based on price uncertainty.
Unified Patient Portal
Consolidate billing, records, and scheduling into one app. Fragmentation drives patients to simpler competitors.
Nurse Navigation
Assign navigators to complex oncology/cardio patients to guide them through the system, preventing drop-off.